SHINE is the state health insurance assistance program for elder Floridians. SHINE provides educational materials and free unbiased insurance counseling to Florida elders, caregivers and family members. The goal is to help elders understand and receive the health insurance coverage they need through Medicare, Medicaid, Prescription Assistance, Long-Term Care Planning & Insurance, and other health care issues. If you have questions about insurance you can call the Elder Helpline at 1-800-96-ELDER (1-800-963-5337) or email them information@elderaffairs.org. It is staffed with educated and trained volunteers.